FIRST CLASS CUSTOMER SERVICE
At MDL we’re well aware that it’s people, not pontoons, who ensure our success.
That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.
If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.
Careers Overview
As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.
Rest assured that if you do join us, you can look forward to being part of an exciting future.
Current Vacancies
It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.
Marina Operative (Casual Worker) – Port Hamble Marina, Hamble
Post ID: PHM24/2501
We are looking to engage a casual worker to support our team on an ad hoc basis at Port Hamble Marina. This role will be a no-fixed hours casual worker contract. Typically, casual work assigned to you will be based at Port Hamble Marina. There may also be the opportunity to work at one of our other sites within the region.
The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors.
- Overseeing the berthing allocations of vessels.
- To carry out general maintenance tasks as required.
- Ensuring the telephone is answered in the correct and timely manner.
- To ensure all customer enquiries are dealt with both promptly and efficiently.
- Assisting in actively marketing and promoting the marina and associated services.
- Maintaining the security of the site.
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
- General maintenance skills (not essential but an advantage).
- Self-motivated and able to work without supervision.
- Sound awareness of basic health and safety in the workplace.
- Confident use of IT systems.
- A practical, resourceful and common-sense approach.
- Good practical boating skills/qualifications (not essential but an advantage).
- Competent swimmer (essential).
- Educated to at least GCSE level or equivalent.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.
To apply, please click the ‘apply now’ button using the Post ID reference PHM24/2501.
Closing Date: Ongoing Recruitment
Night Marina Operative (6 Month FTC) – Woolverstone Marina and Lodge Park, Suffolk
Post ID: WLV24/2506
Situated in Ipswich, Woolverstone Marina and Lodge Park is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from our ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Night Marina Operative on a 6 month fixed term contract to assist with marina operations.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 12 hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
- To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
- To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
- Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
- Complete all daily, weekly and monthly assigned tasks as required.
- To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
- Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
- Ensure a quality, professional service is provided in all contact with customers.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
- Competent swimmer (essential).
- General maintenance skills (not essential but an advantage).
- Self-motivated and able to work without supervision.
- A practical, resourceful, and common-sense approach.
- To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
- To ensure all duties carried out are in accordance with the Company Health & Safety Policy.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.
To apply, please click the ‘apply now’ button using the Post ID reference WLV24/2506.
Closing Date: Friday 31st January 2025.
