Careers at MDL

The role will include but not limited to:

• To be responsible for the administration function of the marina; including all computer records and systems are maintained and all relevant invoices and credits notes raised where necessary.
• To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing agreements.
• To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
• To keep the Marina Manager always informed of berthing statistics; to include details of current berth occupancy and vacant berths to use as sales aids for the marina team.
• To be responsible for the administration of tenants, overnight berthing, lease berth service charge administration and associated sublet credits.
• To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts.
• To assist with the Petty Cash and Cheques Raised processes and to produce monthly returns where necessary.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained, ensuring the highest standard of customer service at all times.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference HMV24/2503.

Closing Date: Friday 19th July 2024.

The successful individual will be used to being managed on their personal KPI’s. They will manage the sales pipeline for their area and will work closely with the Marina Managers and wider staff focusing on new business and supporting the renewals process. They will also need to help drive the marinas NPS score through improved customer service while improving commercial performance.

The prime tasks and responsibilities for this role are:

• This is a sales role based at The Yacht Club in Southampton responsible for sales performance across a defined area.
• This role is responsible for the areas annual berthing sales performance working with Marina Managers and the Operations team and targeting new annual berth holders from our competitors. Including other income lines such as storage, new boatyard enquires and possible commercial sales.
• You will be expected to review and manage the sales funnel for your area, achieve sales volume and conversion KPI’s. You will be expected to brief the Marina Managers and their teams as required on the sales pipeline for their site.
• You will be responsible for updating your productivity through the Atreemo (CRM) system ensuring all KPI reporting is accurate and up to date.
• You will assist the marketing team, through the NPS scores seen for your area and help them to ensure prospecting communications relate to the sale of any of our core income lines.
• You will support the Marina Managers who have ultimate responsibility for marina berth sales.
• You will provide the Sales and Marketing Director with meaningful information about the marketplace including customer feedback and competitor analysis.
• You are expected to actively follow the MDL sales process and complete any administration in line with the MDL Operations Manual.
• You will be monitoring your own performance and actively engage with customers giving a world class service at all times.
• You will work with other departments if required to support areas such as MDL Holiday Parks, Estates, and MDL Fitness.
• You will ensure all legal, financial, competitor, HS&E and company policies are adhered to in your role.
• Any other task or responsibility that is appropriate, in the opinion of the Company, to be included in the duties of the Berth Sales Executive.

Working Relationships

• Working with the Sales & Marketing Director, Marina Managers, marina team, members and other MDL departments to achieve operational objectives, whilst complying with all company policies and procedures.
• Potential Customers, Berth holders and Tenants.

Performance Criteria

• Sales – You are responsible for your area’s sales performance. You are responsible (alongside the Marina Manager) for the marina’s adherence to the established sales process and the accuracy of key performance indicators shown below. Contacts Made – Internal and external prospecting calls/emails (30 per shift) Appointments – Marina tours booked per shift (virtual or in person) Berth Sales – average 1 per shift.
• Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
• Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
• Health & Safety and Environmental Compliance – To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS – Deliver sales and operational process and systems in accordance with the quality management systems as laid down in the Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
• Administration – To accurately and diligently manage the administration associated with your role.

MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you.

To apply, please click the ‘apply now’ button using the Post ID reference TYC24/2503.

Closing Date: Friday 19th July 2024.

The role will include but not limited to:

• To be responsible for day-to-day operation of the Boatyard and Dry Stack Operation; to ensure the effective and efficient running of lifting operations ensuring excellence in customer service and experience at all times.
• To be accountable for the financial performance of the boatyard operation and run the Boat Yard effectively, correctly and profitably.
• To ensure that all daily, weekly and monthly checks are carried out and recorded as per company policies and procedures. Ensuring all defects are reported and resolved in a timely manner.
• To ensure 6 monthly maintenance and insurance inspections are carried out and all faults are actioned in a timely manner.
• To ensure the day-to-day operation and overall image of the Boat Yard and plant equipment reflects the Company’s position as market leader.
• To ensure all legal, HSE and company policies including financial polices are being adhered to.
• To lead and oversee and be accountable for all boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.
• To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and boatyard cover.
• To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
• To assist with the lifting of boats within the boatyard and dry stack operations when required.
• To hold weekly staff meetings and undertake appraisals and on-going performance monitoring and management where necessary.
• To recruit staff as required ensuing the business is employing customer focused, flexible, smart and positive individuals, while also being responsible for disciplinary matters should the need arise.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To be responsible for social media and assist with creating regular newsletters.
• To assist with projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
• To formulate Boatyard budgets and pricing policy. To accurately and weekly forecast site activity and create offers to drive activity to meet your revenue targets.
• To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your Boatyard.
• To represent the company’s interest with external suppliers or organisations to the best possible advantage.

The key requirements for this role are but not limited to:

• To manage the business for which you are responsible effectively, correctly and profitably.
• All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
• To manage site staff to ensure they are providing the best possible customer experience.
• Customer requests and problems are acted upon immediately or arrangements made for their resolution.
• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental and other Government legislation.
• To build and develop a professional close working relationship with senior management, central services and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.

Person Specification:

• An experienced manager and operator of plant equipment.
• A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
• Be results orientated and keen to make improvements to already established businesses.
• To have operated businesses with a turnover in excess of £1m.
• To be IOSH qualified or experienced in managing Health and Safety in an operation using plant equipment.
• To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
• Able to provide first class customer service.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference SAX24/2502.

Closing Date: Wednesday 31st July 2024.

Maintenance Operatives will undertake various maintenance tasks across several marinas and be reactive to changing maintenance needs and priorities and discharge their duties to a high standard and with professionalism in accordance with our standard operating procedures.

Tasks and responsibilities for this role will include:

• Perform general maintenance and cleaning works to include but not exclusively plumbing, basic electrical works, painting, pontoon deck board, cleats and bolt replacement works replacement, basic plant maintenance and basic carpentry works.
• Perform installations, assembling, fittings, repairs, and replacements as needed and as trained and competent to do so.
• Complete all work assignments in a timely and accurate manner, in accordance with your training and MDL’s safety protocols and operating processes. Provide support to the marina managers, marina operatives and front of house teams on occasion when required.
• Maintain adequate stock of maintenance supplies reporting stock levels monthly to your line manager and ensuring that purchase orders are raised and approved in a timely manner to ensure optimum stock levels at all times.
• Ensure all works are carried out in line with company policy and procedure and in accordance with method statements and risk assessments.
• Support the Marina Managers, marina operatives and front of house teams on occasion when required.

Person Specification:

• Able to provide first class customer service.
• Demonstrable knowledge and skills as required for maintenance procedures and groundworks.
• Methodical approach to work, ability to troubleshoot, follow a maintenance schedule and problem-solving skills for fixing maintenance issues.
• Previous maintenance experience essential.
• Qualifications in a trade such as carpentry, painting, masonry, plumbing and welding are an advantage.
• Competent swimmer.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference OPS24/2501.

Closing Date: Monday 22nd July 2024.

The role will include but not limited to:

• To act as a receptionist for Saxon Wharf and its tenants including sorting and distributing incoming and out-going mail.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained ensuring the highest standard of customer service at all times.
• To provide support to the Administration team with ensuring a strict debt control policy is in operation.
• To ensure that all customer queries are dealt with promptly and efficiently and to keep the Administrator informed of their progress at all times.
• To assist with general administration functions to support the central administration team.
• To provide a concierge service to customers to include taxi, restaurant, and Freedom Berthing bookings, and to arrange Dock Master trolley assistance when necessary.
• Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• To ensure that the Administrator is aware of any concerns you may have within your scope of responsibility.
• To ensure all legal, HSE and company policies inc. financial are being adhered to.
• To undertake any other reasonable duties required by the management team.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference SAX24/2501.

Closing Date: Wednesday 31st July 2024.

The role will include but not limited to:

• To act as a receptionist for Penton Hook and its tenants including sorting and distributing incoming and out-going mail.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained ensuring the highest standard of customer service at all times.
• To provide support to the Administration team with ensuring a strict debt control policy is in operation.
• To ensure that all customer queries are dealt with promptly and efficiently and to keep the Administrator informed of their progress at all times.
• To provide a concierge service to customers to include taxi, restaurant, and Freedom Berthing bookings, and to arrange Dock Master trolley assistance when necessary.
• Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• To ensure that the Administrator is aware of any concerns you may have within your scope of responsibility.
• To ensure all legal, HSE and company policies inc. financial are being adhered to.
• To undertake any other reasonable duties required by the management team.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you.

To apply, please click the ‘apply now’ button using the Post ID reference PEN24/2502.

Closing Date: Friday 19th July 2024.

We are looking to engage several Summer Team Members across all our regions to join our friendly team providing additional support during our busiest operating months. As a Summer Team Member, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.

The role will include but not limited to:

• Welcome visitors by road and boat, greeting them with high standards of service
• Walk the marina pontoons and surrounding areas, assisting customers where needed
• Dealing with customer queries
• Answering the office telephone, greeting customers and assisting with serving in the marina office
• Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available
• Provide a trolley service with assistance to and from vessel when requested
• Prepare the marina each day ensuring leaflet carousels are stocked
• To assist with serving fuel when required

If this sounds of interest and the following sounds like you, apply NOW!

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• An ability to deliver the highest standards of customer service
• Self-motivated and able to work without supervision
• Confident use of IT systems (minimum beginner level)
• A practical, resourceful and common-sense approach
• Good practical boating skills (not essential but an advantage, training will be provided)
• Competent swimmer (essential)

MDL Marinas are an equal-opportunities employer.

How to apply:

1) Complete our Seasonal Application Form.

2) Submit a 3-minute video answering the following questions:

• What attracted you to apply for the role of a Seasonal member of our team?
• Explain a time where you have delivered or experienced exceptional customer service.
• Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

If you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.