Careers at MDL

The role will include but not limited to:

• To ensure the smooth day to day running of all operations in the Marina; coordinating, allocating and monitoring the work and activities of the marina team to ensure that daily, weekly and monthly checks are carried out.
• To ensure all administrative tasks are completed in line with operational processes.
• Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• Working with the management team to compile the staff rota to include optimum site cover at weekends and peak times and to conduct daily staff briefings.
• To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
• To instill in the team an ethos of flexible working hours driven by business demand.
• To support the management, coaching and development of staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• Know how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours.
• To oversee routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
• To ensure the highest levels of customer service and experience at all times.
• To establish a good working relationship with staff, tenants and customers; which is based on trust and efficiency.
• To ensure the Marina Manager is informed of any complaints or cause for concern.

The key requirements for this role are but not limited to:

• Deliver operational process and systems in accordance with the quality management systems of the MDL Way. All laid down Marina Regulations and company procedures and policies are adhered to at all times.
• Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times. To ensure the correct PPE is worn when necessary.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To adopt a flexible attitude towards work location whilst providing the best in customer experience and site cover, driving customer focus to the forefront of your activities.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2510.

Closing Date: Wednesday 30th April 2025.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a 4 on, 4 off shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Lifting vessels in accordance with our safe operating standards
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Previous boat lifting experience (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference SPK24/2505.

Closing Date: Wednesday 30th April 2025.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process

The role will include but not limited to:

• To be responsible for overseeing the Dry Stack operations
• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Lifting vessels in accordance with our safe operating standards
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Previous boat lifting experience (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2514.

Closing Date: Sunday 27th April 2025.

This is a full-time position working a 30 hour shift pattern, 4 days on 4 off, including weekends and bank holidays. You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience, exceeding expectations daily.

The role will include but not limited to:

• Serving fuel to customer boats on the fuel barge
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• An ability to deliver the highest standards of customer service
• Self-motivated and able to work without supervision
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• General maintenance skills
• Competent swimmer

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CHT24/2507.

Closing Date: Wednesday 30th April 2025.

The role will include but not limited to:

• To be a conduit for all customer queries; passing to the central administration team or Marina Manager promptly and efficiently. To assist with front of house administration functions to support the central administration team where necessary. This will include taking payments for services and issuing receipts and invoices.
• To answer the office telephone, greet customers and assist with serving in the marina office, always ensuring the highest standard of customer service.
• Checking car parks and drop off points. Clean, tidy, signage all ok, trolleys available.
• Welcoming visitors to the marina by road, at times at the marina entrance handing out site information and assisting with car parking. You will also be expected to welcome customers arriving by boat. All visiting vessels are moored in agreed locations, met on arrival and lines taken.
• You will be expected to prepare the marina (where applicable to your shift) for each day including re stocking of leaflet carousels, cleaning and tidying of offices and desks, fuel berth kiosks and the wiping down of windows and signs.
• You will be expected to clean signage and other equipment around the marina during periods of lower customer activity.
• Where trained to do so, you may be expected to greet customers in the marina work boat at busy times. You may also, where trained, be expected to correspond with customers on the VHF radio, at all times you are expected to be clear, concise and confident.
• Provide a trolley service with assistance to and from vessel when requested. Assist with baggage and luggage and return trolleys to the trolley station. You must be proactive at all times in this regard.
• Wiping down surfaces around sinks and mopping floors in facility blocks 4 times per day and once an hour at peak times, handing out towels at the facility blocks where appropriate / provided.
• To assist with customer events and other customer focused incentives.
• Assist with collecting refuge from customers boats as required, clearing rubbish from the marina basins where applicable.
• To assist with serving fuel when required.
• Checking car park passes, collecting visitor payments and allocating visitor berths
• To assist with various lodge park duties including, but limited to, lodge and inventory checks, the check in and check out process, customer enquiries, and basic routine lodge park and site maintenance.
• Be the face of the marina, lodge/caravan park, through walking around and being present, escorting to lodge or caravan, replenish lodge and caravan park as needed (where applicable).
• To establish a good working relationship with staff, tenants and customers, which is based on trust and efficiency.
• To ensure compliance with marina regulations by site users as necessary.
• To ensure the Marina Manager is aware of any concerns you may have within your scope of responsibility.
• To carry out other specific tasks or any other work reasonably requested by the management team in connection with the Company’s business.
• To ensure all legal, HSE and company policies including financial are being adhered to.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference WLV24/2510.

Closing Date: Wednesday 30th April 2025.

The prime tasks and responsibilities for this role are:

• To be responsible for day to day operations; to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
• To be accountable for the financial performance of your business(s) and run your marinas effectively, correctly and profitably.
• In conjunction with the site management team, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
• To ensure the day-to-day operation and overall image of the sites reflects the Company’s position as market leader.
• To ensure all legal, HSE and company policies including financial polices are being adhered to.
• To lead and oversee and be accountable for all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with marina and boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.
• To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover.
• To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
• To hold weekly staff meetings and undertake appraisals and on-going performance monitoring and management where necessary.
• To recruit staff as required ensuing the business is employing customer focused, flexible, smart and positive individuals, while also being responsible for disciplinary matters should the need arise.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To be responsible for social media and assist with creating regular newsletters.
• To assist with projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
• To formulate site budgets and pricing policy. To accurately and weekly forecast site activity and create offers to drive activity to meet your revenue targets.
• To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
• To represent the company’s interest with external suppliers or organisations to the best possible advantage.

Working Relationships:

• To liaise at all levels with customers, staff, central services and external suppliers/organisations.
• To delegate as necessary in order to fulfil the above aims and objectives.

Performance Criteria:

• To manage the business for which you are responsible effectively, correctly and profitably.
• All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
• To manage site staff to ensure they are providing the best possible customer experience.
• Customer requests and problems are acted upon immediately or arrangements made for their resolution.
• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental and other Government legislation.
• To build and develop a professional close working relationship with senior management, central services and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.

Person Specification:

• An experienced manager who has led large teams.
• To have previously operated in the leisure or marine leisure industry.
• A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
• Be results orientated and keen to make improvements to already established businesses.
• To have operated businesses with a turnover in excess of £3m.
• Have a proven track record of sales growth in either a retail or B to B environment.
• To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
• Able to provide first class customer service.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference PEN24/2506.

Closing Date: Friday 2nd May 2025.

This role will be a no-fixed hours casual worker contract. Typically, casual work assigned to you will be based at Northney Marina, Hayling Island. There may also be the opportunity to work at one of our other sites within the region. The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry) an advantage.
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference NTH24/2508.

Closing Date: Sunday 20th April 2025.

This is a full-time position working a 30 hour shift pattern, 4 days on 4 off, including weekends and bank holidays. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2513.

Closing Date: Wednesday 30th April 2025.

This is a full-time position working a 31.5 hour shift pattern, 4 days on 4 off, including weekends and bank holidays. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference PHM24/2504.

Closing Date: Wednesday 30th April 2025.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a part-time position working up to 21 hours each week on a shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference HMV24/2505.

Closing Date: Wednesday 30th April 2025.

This is working a 12-hour shift, 4 on 4 off rota pattern, including weekends and bank holidays. The successful applicant will be required to attend a 3-day First Aid at Work Course, health and safety training and familiarisation training in the first month.

The Role will include:

• Maintaining a visible presence with regular patrols of the site to ensure the safety and security of all vessels, pontoons, buildings, and persons within the marina boundaries.
• Provide a meet and greet service to all members and visitors, dealing with initial enquiries.
• Managing berth allocations to maximise income and efficiency.
• Carry out routine maintenance, ensuring the site remains safe, secure, clean, tidy, and well landscaped at all times.
• Record keeping and updating of our operating systems.

The essential requirements for the role are:

• An ability to deliver the highest standards of customer service.
• Possess good communication skills.
• Self motivated and able to work without supervision.
• A practical, resourceful, and common-sense approach.
• Enthusiastic, friendly with a positive `can do` attitude and flexible approach.
• Computer literacy, including social media & administration skills.
• Ability to carry out general maintenance tasks.
• A practical knowledge of boats and boating.
• Able to swim.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CHT24/2508.

Closing Date: Friday 18th April 2025.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 12-hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
• To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
• To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
• Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
• Complete all daily, weekly and monthly assigned tasks as required.
• To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
• Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
• Ensure a quality, professional service is provided in all contact with customers.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Competent swimmer (essential)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision.
• A practical, resourceful, and common-sense approach
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• To ensure all duties carried out are in accordance with the Company Health & Safety Policy

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference HPM24/2511.

Closing Date: Monday 21st April 2025.

This is a full-time position working a 40 hour shift pattern, 5 days a week, including weekends and bank holidays. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.

The role will include but not limited to:

• To act as receptionist, sorting and distributing incoming and outgoing mail.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained ensuring the highest standard of customer service at all times.
• To provide support to the Administration team with ensuring a strict debt control policy is in operation.
• To ensure that all customer queries are dealt with promptly and efficiently and to keep the Administrator informed of their progress at all times.
• To assist with general administration functions to support the central administration team.
• To provide a concierge service to customers to include taxi, restaurant, and visitor berth bookings, and to arrange Dockmaster trolley assistance when necessary.
• Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• To ensure that the Administrator is aware of any concerns you may have within your scope of responsibility.
• To ensure all legal, HSE and company policies inc. financial are being adhered to.
• To undertake any other reasonable duties required by the management team.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2512.

Closing Date: Wednesday 30th April 2025.

The role will include but not limited to:

• To act as a receptionist for Penton Hook and its tenants including sorting and distributing incoming and out-going mail.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained ensuring the highest standard of customer service at all times.
• To provide support to the Administration team with ensuring a strict debt control policy is in operation.
• To ensure that all customer queries are dealt with promptly and efficiently and to keep the Administrator informed of their progress at all times.
• To provide a concierge service to customers to include taxi, restaurant, and Freedom Berthing bookings, and to arrange Dock Master trolley assistance when necessary.
• Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• To ensure that the Administrator is aware of any concerns you may have within your scope of responsibility.
• To ensure all legal, HSE and company policies inc. financial are being adhered to.
• To undertake any other reasonable duties required by the management team.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference PEN24/2504.

Closing Date: Friday 2nd May 2025.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a 6 month fixed term contract working 37 hours per week Monday to Friday supporting the Marina Administration processes. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service / administration environment (in a leisure/marina/hospitality industry an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Previous boatyard / marina experience not essential but an advantage
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference SRQ24/2503.

Closing Date: Friday 25th April 2025.

We are looking to engage several Summer Team Members across all our regions to join our friendly team providing additional support during our busiest operating months. As a Summer Team Member, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.

The role will include but not limited to:

• Welcome visitors by road and boat, greeting them with high standards of service
• Walk the marina pontoons and surrounding areas, assisting customers where needed
• Dealing with customer queries
• Answering the office telephone, greeting customers and assisting with serving in the marina office
• Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available
• Provide a trolley service with assistance to and from vessel when requested
• Prepare the marina each day ensuring leaflet carousels are stocked
• To assist with serving fuel when required

If this sounds of interest and the following sounds like you, apply NOW!

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• An ability to deliver the highest standards of customer service
• Self-motivated and able to work without supervision
• Confident use of IT systems (minimum beginner level)
• A practical, resourceful and common-sense approach
• Good practical boating skills (not essential but an advantage, training will be provided)
• Competent swimmer (essential)

MDL Marinas are an equal-opportunities employer.

How to apply:

1) Complete our Seasonal Application Form. This link will download a copy of the form to your files.

2) Submit a 3-minute video answering the following questions:

• What attracted you to apply for the role of a Seasonal member of our team?
• Explain a time where you have delivered or experienced exceptional customer service.
• Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

If you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.