Careers at MDL

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FIRST CLASS CUSTOMER SERVICE


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At MDL we’re well aware that it’s people, not pontoons, who ensure our success.

That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.

If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.


Careers Overview

As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.

Rest assured that if you do join us, you can look forward to being part of an exciting future.


Current Vacancies

It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.


Berth Sales Executive – The Yacht Club, Southampton

Post ID: TYC24/2503

We are looking for an individual who is dynamic, passionate and motivated with the drive, energy and enthusiasm needed to overachieve sales targets while giving our customers a world class service. This vacancy would suit an individual who enjoys speaking to customers, is great at problem solving and is used to working in a pressurised environment.


Berth Sales Executive – The Yacht Club, Southampton

The successful individual will be used to being managed on their personal KPI’s. They will manage the sales pipeline for their area and will work closely with the Marina Managers and wider staff focusing on new business and supporting the renewals process. They will also need to help drive the marinas NPS score through improved customer service while improving commercial performance.

The prime tasks and responsibilities for this role are:

  • This is a sales role based at The Yacht Club in Southampton responsible for sales performance across a defined area.
  • This role is responsible for the areas annual berthing sales performance working with Marina Managers and the Operations team and targeting new annual berth holders from our competitors. Including other income lines such as storage, new boatyard enquires and possible commercial sales.
  • You will be expected to review and manage the sales funnel for your area, achieve sales volume and conversion KPI’s. You will be expected to brief the Marina Managers and their teams as required on the sales pipeline for their site.
  • You will be responsible for updating your productivity through the Atreemo (CRM) system ensuring all KPI reporting is accurate and up to date.
  • You will assist the marketing team, through the NPS scores seen for your area and help them to ensure prospecting communications relate to the sale of any of our core income lines.
  • You will support the Marina Managers who have ultimate responsibility for marina berth sales.
  • You will provide the Sales and Marketing Director with meaningful information about the marketplace including customer feedback and competitor analysis.
  • You are expected to actively follow the MDL sales process and complete any administration in line with the MDL Operations Manual.
  • You will be monitoring your own performance and actively engage with customers giving a world class service at all times.
  • You will work with other departments if required to support areas such as MDL Holiday Parks, Estates, and MDL Fitness.
  • You will ensure all legal, financial, competitor, HS&E and company policies are adhered to in your role.
  • Any other task or responsibility that is appropriate, in the opinion of the Company, to be included in the duties of the Berth Sales Executive.

Working Relationships

  • Working with the Sales & Marketing Director, Marina Managers, marina team, members and other MDL departments to achieve operational objectives, whilst complying with all company policies and procedures.
  • Potential Customers, Berth holders and Tenants.

Performance Criteria

  • Sales – You are responsible for your area’s sales performance. You are responsible (alongside the Marina Manager) for the marina’s adherence to the established sales process and the accuracy of key performance indicators shown below. Contacts Made – Internal and external prospecting calls/emails (30 per shift) Appointments – Marina tours booked per shift (virtual or in person) Berth Sales – average 1 per shift.
  • Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
  • Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
  • Health & Safety and Environmental Compliance – To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
  • QMS – Deliver sales and operational process and systems in accordance with the quality management systems as laid down in the Marina Regulations and company procedures and policies are adhered to always.
  • Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
  • Administration – To accurately and diligently manage the administration associated with your role.

MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you.

To apply, please click the ‘apply now’ button using the Post ID reference TYC24/2503.

Closing Date: Sunday 5th January 2025.

Boatyard Supervisor – Chatham Maritime Marina, Kent

Post ID: CHT24/2502

We currently have a vacancy for a Boatyard Supervisor at Chatham Maritime Marina, who will be responsible for the day-to-day operation of the boatyard as well as playing an active role in the marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.


Boatyard Supervisor – Chatham Maritime Marina, Kent

This is a full-time position working up to 42 hours each week on a Monday to Friday working pattern which may include some weekend work to meet business needs. The successful applicant will be required to attend various training courses in the initial period of employment as part of a full induction process.

The role will include but not limited to:

  • To oversee all yard operations ensuring the highest levels of customer service are achieved at all times, and in conjunction with the Marina Manager, oversee all yard staff including the allocation of daily tasks.
  • Ensure that the weekly, monthly and annual plant and equipment inspection records are kept up to date and maintenance issues are dealt with in a timely and appropriate manner.
  • Ensure effective communications are maintained at all times with in-site tenants and berth holders, including a weekly discussion with tenants to ensure their lifting requirements are met.
  • Ensure the site is kept to the highest standards of maintenance and cleanliness at all times.
  • Undertake weekly team briefings to maintain staff motivation, highest areas of concerns and confirm the week’s tenant activity.
  • Ensure that all yard staff have and wear the approved protective clothing.
  • Support the administration function of the boatyard operation at Chatham Maritime Marina; ensuring 100% recoverable income is achieved throughout all yard operations and accurate records are kept.
  • Ensure all boatyard service bookings are administered in line with the relevant process and all bookings are correctly authorised in line with lifting policy.
  • Keep the Marina Manager informed of lifting, and storage ashore statistics at all times; to include details of current availability to use as sales aids for the marina team.
  • Ensure that the Marina Manager is aware of any concerns you may have within your scope of responsibility.
  • Ensure all legal, HSE and company policies including financial are being adhered to.
  • Undertake any other reasonable duties required by the management team.

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
  • General maintenance skills (not essential but an advantage).
  • Self-motivated and able to work without supervision.
  • Sound awareness of basic health and safety in the workplace.
  • Confident use of IT systems.
  • A practical, resourceful and common-sense approach.
  • Good practical boating skills/qualifications (not essential but an advantage).
  • Previous boat lifting experience (not essential but an advantage).
  • Competent swimmer (essential).
  • Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CHT24/2502.

Closing Date: Tuesday 31st December 2024.

Marina Operative (Boatyard) – Hamble Point Marina, Hamble

Post ID: HPM24/2508

Hamble Point Marina is situated at the top of the River Hamble and is a busy and high-profile visitor destination and boatyard. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with boatyard operations at Hamble Point Marina.


Marina Operative (Boatyard) – Hamble Point Marina, Hamble

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 40 hours each week on a flexible working rota which will include weekend working, supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

  • Provide a meet and greet service to all members and visitors.
  • Overseeing the berthing allocations of vessels.
  • To carry out general maintenance tasks as required.
  • Lifting vessels in accordance with our safe operating standards.
  • Ensuring the telephone is answered in the correct and timely manner.
  • To ensure all customer enquiries are dealt with both promptly and efficiently.
  • Assisting in actively marketing and promoting the marina and associated services.
  • Maintaining the security of the site.
  • Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
  • General maintenance skills (not essential but an advantage).
  • Self-motivated and able to work without supervision.
  • Sound awareness of basic health and safety in the workplace.
  • Confident use of IT systems.
  • A practical, resourceful and common-sense approach.
  • Good practical boating skills/qualifications (not essential but an advantage).
  • Previous boat lifting experience (not essential but an advantage).
  • Competent swimmer (essential).
  • Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference HPM24/2508.

Closing Date: Tuesday 31st December 2024.

Marina Operative (Casual Worker) – Port Hamble Marina, Hamble

Post ID: PHM24/2501

We are looking to engage a casual worker to support our team on an ad hoc basis at Port Hamble Marina. This role will be a no-fixed hours casual worker contract. Typically, casual work assigned to you will be based at Port Hamble Marina. There may also be the opportunity to work at one of our other sites within the region.


Marina Operative (Casual Worker) – Port Hamble Marina, Hamble

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

  • Provide a meet and greet service to all members and visitors.
  • Overseeing the berthing allocations of vessels.
  • To carry out general maintenance tasks as required.
  • Ensuring the telephone is answered in the correct and timely manner.
  • To ensure all customer enquiries are dealt with both promptly and efficiently.
  • Assisting in actively marketing and promoting the marina and associated services.
  • Maintaining the security of the site.
  • Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
  • General maintenance skills (not essential but an advantage).
  • Self-motivated and able to work without supervision.
  • Sound awareness of basic health and safety in the workplace.
  • Confident use of IT systems.
  • A practical, resourceful and common-sense approach.
  • Good practical boating skills/qualifications (not essential but an advantage).
  • Competent swimmer (essential).
  • Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference PHM24/2501.

Closing Date: Ongoing Recruitment

Marina Operative – Northney Marina, Hayling Island

Post ID: NTH24/2506

Situated on Hayling Island, Northney Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Northney Marina.


Marina Operative – Northney Marina, Hayling Island

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 48 hours each week on a 4 on – 4 off, 12 hour shift pattern, supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process

The role will include but not limited to:

  • Provide a meet and greet service to all members and visitors.
  • Overseeing the berthing allocations of vessels.
  • To carry out general maintenance tasks as required.
  • Ensuring the telephone is answered in the correct and timely manner.
  • To ensure all customer enquiries are dealt with both promptly and efficiently.
  • Assisting in actively marketing and promoting the marina and associated services.
  • Maintaining the security of the site.
  • Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • Previous experience in a customer service environment (in a leisure/marina/hospitality industry) an advantage.
  • General maintenance skills (not essential but an advantage).
  • Self-motivated and able to work without supervision.
  • Sound awareness of basic health and safety in the workplace.
  • Confident use of IT systems.
  • A practical, resourceful and common-sense approach.
  • Good practical boating skills/qualifications (not essential but an advantage).
  • Competent swimmer (essential).
  • Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference NTH24/2506.

Closing Date: Monday 6th January 2025.

Night Marina Operative (6 Month FTC) – Woolverstone Marina and Lodge Park, Suffolk

Post ID: WLV24/2506

Situated in Ipswich, Woolverstone Marina and Lodge Park is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from our ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Night Marina Operative on a 6 month fixed term contract to assist with marina operations at Woolverstone Marina and Lodge Park.


Night Marina Operative (6 Month FTC) – Woolverstone Marina and Lodge Park, Suffolk

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 12 hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

  • Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
  • To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
  • To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
  • Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
  • Complete all daily, weekly and monthly assigned tasks as required.
  • To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
  • Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
  • Ensure a quality, professional service is provided in all contact with customers.

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • Competent swimmer (essential).
  • General maintenance skills (not essential but an advantage).
  • Self-motivated and able to work without supervision.
  • A practical, resourceful, and common-sense approach.
  • To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
  • To ensure all duties carried out are in accordance with the Company Health & Safety Policy.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference WLV24/2506.

Closing Date: Tuesday 31st December 2024.

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