FIRST CLASS CUSTOMER SERVICE
At MDL we’re well aware that it’s people, not pontoons, who ensure our success.
That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.
If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.
Careers Overview
As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.
Rest assured that if you do join us, you can look forward to being part of an exciting future.
Current Vacancies
It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.
Assistant Manager – Mercury Yacht Harbour and Holiday Park, Hamble
Post ID: MER25/2601
We now have a vacancy for a permanent Assistant Manager to support Mercury Yacht Harbour and Holiday Park. The successful individual will work with the existing marina team overseeing day-to-day marina and holiday park operations and will support the Marina Manager with the performance of the operation in all areas.
The prime tasks and responsibilities for this role are:
- To support day to day operations; to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times
- To support the financial performance of the business and run the marina effectively, correctly, and profitably
- In conjunction with the site teams, ensure that all daily, weekly, and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times
- Ensure the day-to-day operation and image of the sites reflects the Company’s position as market leader
- To ensure all legal, HSE and company policies including financial polices are being adhered to
- To lead the team and support all marina and holiday park administration to ensure all records are maintained accurately in order to yield maximum revenue, assisting with marina and holiday park administration where necessary. Ensure payment is received for all services under the guidelines laid down
- To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover
- To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum staff are on site at peak times to include weekends and bank holidays
- To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum staff are on site at peak times to include weekends and bank holidays
- To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets
- To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site
- This role will require occasional weekend working, especially in peak season, in order to ensure smooth operation of the business, and adequate supervision of the team
Working Relationships:
- To liaise at all levels with customers, staff, central services, and external suppliers/organisations
- To delegate as necessary in order to fulfil the above aims and objectives
Performance Criteria:
- To support the business for which you are responsible effectively, correctly, and profitably
- All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times
- To manage site staff to ensure they are providing the best possible customer experience
- Customer requests and problems are acted upon immediately or arrangements made for their resolution
- A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude
- To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental, and other Government legislation
- To build and develop a professional close working relationship with senior management, central services, and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals
Person Specification:
- To have previously operated in the leisure or marine leisure industry
- A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals
- Be results orientated and keen to make improvements to already established businesses
- To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required
- Able to provide first class customer service
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.
To apply, please click the ‘apply now’ button using the Post ID reference MER25/2601.
Closing Date: Monday 11th August 2025.
Night Marina Operative – Port Hamble Marina, Hamble
Post ID: PHM25/2601
Situated in the heart of Hamble Village, Port Hamble is an extremely busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our members and customers, demanding the very best from our team every day. To help us deliver exceptional service we are seeking to recruit a Night Marina Operative to join the team at Port Hamble Marina, you may also be required to work at Hamble Point and Mercury Yacht Harbour.
You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience, exceeding expectations daily.
This is a full-time position working a 12hr shift between 19:00-07:00, 4 On 4 Off shift pattern, including bank holidays.
The role will include:
- Ensure the site is secure, carrying out regular patrols of the marina and estate.
- Overseeing the berthing allocations of vessels
- Serving Fuel on the Fuel Barge
- To carry out general maintenance tasks as required
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are:
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
- An ability to deliver the highest standards of customer service
- General maintenance skills
- Self-motivated and able to work without supervision
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills (not essential but an advantage)
- Competent swimmer
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.
To apply, please click the ‘apply now’ button using the Post ID reference PHM25/2601.
Closing Date: Monday 4th August 2025.
Summer Team Members – Port Hamble Marina, Hamble
Are you 17 or over and looking for summer work this year whilst still enjoying being outdoors? MDL Marinas are recruiting Summer Team Members for work at Port Hamble Marina between April and September 2025 (inclusive). Various hours of work and shifts available (casual and fixed working patterns) including weekends and bank holidays to suit almost every applicant’s needs.
We are looking to engage several Summer Team Members at Port Hamble to join our friendly team providing additional support during our busiest operating months. As a Summer Team Member, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.
The role will include but not limited to:
- Welcome visitors by road and boat, greeting them with high standards of service
- Walk the marina pontoons and surrounding areas, assisting customers where needed
- Dealing with customer queries
- Answering the office telephone, greeting customers and assisting with serving in the marina office
- Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available
- Provide a trolley service with assistance to and from vessel when requested
- Prepare the marina each day ensuring leaflet carousels are stocked
- To assist with serving fuel when required
If this sounds of interest and the following sounds like you, apply NOW!
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
- An ability to deliver the highest standards of customer service
- Self-motivated and able to work without supervision
- Confident use of IT systems (minimum beginner level)
- A practical, resourceful and common-sense approach
- Good practical boating skills (not essential but an advantage, training will be provided)
- Competent swimmer (essential)
MDL Marinas are an equal-opportunities employer.
How to apply:
1) Complete our Seasonal Application Form. This link will download a copy of the form to your files.
2) Submit a 3-minute video answering the following questions:
- What attracted you to apply for the role of a Seasonal member of our team?
- Explain a time where you have delivered or experienced exceptional customer service.
- Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.
Please note, we do not accept CVs.
Please submit your application and video to: careers@mdlmarinas.co.uk
Closing Date: Ongoing recruitment for multiple positions.
If you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.
