MDL Careers

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CAREERS

FIRST CLASS CUSTOMER SERVICE


Winner

At MDL we’re well aware that it’s people, not pontoons, who ensure our success.

That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.

If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.


Careers Overview

As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.

Rest assured that if you do join us, you can look forward to being part of an exciting future.


Current Vacancies

It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.


Commercial Partnerships Manager – The Yacht Club, Southampton

Post ID: TYC25/2602

To help us deliver exceptional services we are seeking to recruit a Commercial Partnerships Manager to oversee procurement, projects, contracts, tendering, other revenue streams, pricing and ongoing commercial partnerships within MDL. As our Commercial Partnerships Manager, you will direct and oversee the operational delivery of several high value contracts ranging from contract cleaning, waste management, fuel, EV, car parking to solar.


Commercial Partnerships Manager – The Yacht Club, Southampton

Acting as the key relationship manager between the Company, the supplier and our colleagues ensuring continuity of supply, pricing, and consultation in contract negotiation through clear internal and external stakeholder management.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 40 hours each week, Monday-Friday supporting the marina teams. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

  • The Commercial Partnerships Manager works with a wide number of stakeholders within the business to ensure Brand, Operational Standards, Financial Controls, Customer Experience, Processes and Compliance are adhered to in accordance with the MDL Group Strategy.
  • To take the lead on commercial procurement and tender activities ensuring the scope is robust and delivers best value to MDL and our customers.
  • Work closely with the Operations Director, Company Secretary and/or external advisors to review contracts, highlighting risk and ensuring appropriate and fair terms. Also to create standard contract terms for MDL.
  • Track contract expiry and be proactive in renewal, renegotiation and/or testing market interest.
  • Work effectively between operations and suppliers to find ways to continuously improve, including being an Ambassador to Simplify, Automate and/or Remove in order to drive better ways of working for our colleagues, improved customer experience and operational excellence.
  • Identify, recommend and champion improvement projects including capex spend and additional spend to budget.
  • Lead and make recommendations on other revenue streams pricing e.g. fuel, EV.
  • Drive commercial performance within our holiday parks to maximise discretional spend, ad-on’s and complimentary services.
  • Have shared ownership of the Operations Manual, operational workflows and protocol compliance ensuring all legal, Q.H.S.E. and Company policies are up to date and relevant.
  • Support the Head of Central Operations, Regional Operations Managers East & West and Head of Health, Safety & Environment in maintaining and renewing our ISO accreditation by embedding robust processes.
  • Work closely with the Head of Health, Safety and Environment to support a culture of safe, legally compliant ways of working.
  • Support the Sales & Marketing Director with the planning and execution of Boat Shows and other annual events ensuring they are professionally and safely organised and managed.
  • Support the Head of Central Operations, Regional Operations Managers East & West, Sales & Marketing Director and Finance teams with commercial activity, performance insight and appropriate cost line challenge.
  • Contribute to annual budgets, the forecast process and monthly P&L reviews.

The key requirements for this role are but not limited to:

  • The ability to demonstrate experience of supplier and/or contractor relationship management, tendering and/or general procurement is desired but not essential.
  • Commercially minded, strong business acumen and the ability to ‘think out of the box’.
  • Competent swimmer (essential).
  • Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please send your CV direct to Hollie Luff at h.luff@mdlmarinas.co.uk, quoting reference TYC25/2602.

Closing Date: Thursday 11th September 2025.

Dry Stack Marina Operative – Cobb's Quay Marina, Poole

Post ID: CQ24/2517

Situated in Southampton, Saxon Wharf is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from our ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative Dry Stack to assist with marina operations at Cobb’s Quay Marina.


Dry Stack Marina Operative – Cobb's Quay Marina, Poole

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

  • Provide a meet and greet service to all members and visitors
  • Overseeing the berthing allocations of vessels
  • To carry out general maintenance tasks as required
  • Lifting vessels in accordance with our safe operating standards
  • Ensuring the telephone is answered in the correct and timely manner
  • To ensure all customer enquiries are dealt with both promptly and efficiently
  • Assisting in actively marketing and promoting the marina and associated services
  • Maintaining the security of the site
  • Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
  • Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
  • General maintenance skills (not essential but an advantage)
  • Self-motivated and able to work without supervision
  • Sound awareness of basic health and safety in the workplace
  • Confident use of IT systems
  • A practical, resourceful and common-sense approach
  • Good practical boating skills/qualifications (not essential but an advantage)
  • Previous boat lifting experience not essential but an advantage
  • Competent swimmer (essential)
  • Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2517.

Closing Date: Saturday 6th September 2025.

Marina Operative – Woolverstone Marina and Lodge Park, Suffolk

Post ID: WLV25/2601

To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina and lodge park operations at Woolverstone Marina and Lodge Park in Ipswich. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.


Marina Operative – Woolverstone Marina and Lodge Park, Suffolk

This is a full-time position working up to 42 hours each week on a shift pattern of Friday to Monday supporting the marina and lodge park operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

  • Provide a meet and greet service to all members and visitors.
  • Overseeing the berthing allocations of vessels.
  • To carry out general maintenance tasks as required.
  • Ensuring the telephone is answered in the correct and timely manner.
  • To ensure all customer enquiries are dealt with both promptly and efficiently.
  • Assisting in actively marketing and promoting the marina and associated services.
  • Maintaining the security of the site.
  • Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
  • General maintenance skills (not essential but an advantage).
  • Self-motivated and able to work without supervision.
  • Sound awareness of basic health and safety in the workplace.
  • Confident use of IT systems.
  • A practical, resourceful and common-sense approach.
  • Good practical boating skills/qualifications (not essential but an advantage).
  • Competent swimmer (essential).
  • Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference WLV25/2601.

Closing Date: Monday 15th September 2025.

Night Marina Operative (FTC) – Hamble Point Marina, Hamble

Post ID: HPM24/2511

We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from our ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Night Marina Operative on a 6-month fixed term contract to assist with marina operations at Hamble Point Marina.


Night Marina Operative (FTC) – Hamble Point Marina, Hamble

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 12-hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

  • Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
  • To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
  • To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
  • Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
  • Complete all daily, weekly and monthly assigned tasks as required.
  • To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
  • Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
  • Ensure a quality, professional service is provided in all contact with customers.

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • Competent swimmer (essential)
  • General maintenance skills (not essential but an advantage)
  • Self-motivated and able to work without supervision.
  • A practical, resourceful, and common-sense approach
  • To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
  • To ensure all duties carried out are in accordance with the Company Health & Safety Policy

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference HPM24/2511.

Closing Date: Saturday 6th September 2025.

Receptionist (FTC) – Cobb’s Quay Marina, Poole

Post ID: CQ24/2518

To help us deliver exceptional service we are seeking to recruit a Receptionist to assist with marina operations at Cobb’s Quay Marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a fixed term contract for six months.


Receptionist (FTC) – Cobb’s Quay Marina, Poole

The role will include but not limited to:

  • To act as a receptionist for Cobb’s Quay Marina and its tenants including sorting and distributing incoming and out-going mail.
  • To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained ensuring the highest standard of customer service at all times.
  • To provide support to the Administration team with ensuring a strict debt control policy is in operation.
  • To ensure that all customer queries are dealt with promptly and efficiently and to keep the Administrator informed of their progress at all times.
  • To assist with general administration functions to support the central administration team.
  • To provide a concierge service to customers to include taxi, restaurant, and visitor berth bookings, and to arrange Dockmaster trolley assistance when necessary.
  • Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
  • To ensure that the Administrator is aware of any concerns you may have within your scope of responsibility.
  • To ensure all legal, HSE and company policies inc. financial are being adhered to.
  • To undertake any other reasonable duties required by the management team.

The key requirements for this role are but not limited to:

  • A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
  • Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
  • Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
  • All dealings with team members are carried out professionally, politely, and respectfully.
  • To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
  • To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2518.

Closing Date: Saturday 6th September 2025.

Summer Team Members

Are you 17 or over and looking for summer work this year whilst still enjoying being outdoors? MDL Marinas are recruiting Summer Team Members for work at Port Hamble Marina in Hampshire and Cobb's Quay Marina in Dorset between April and September 2025 (inclusive). Various hours of work and shifts available (casual and fixed working patterns) including weekends and bank holidays to suit almost every applicant’s needs.


Summer Team Members

We are looking to engage several Summer Team Members at Port Hamble to join our friendly team providing additional support during our busiest operating months. As a Summer Team Member, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.

At Cobb's Quay Marina, we are also looking for Summer Team Members to join us working Fridays and weekends.

The role will include but not limited to:

  • Welcome visitors by road and boat, greeting them with high standards of service
  • Walk the marina pontoons and surrounding areas, assisting customers where needed
  • Dealing with customer queries
  • Answering the office telephone, greeting customers and assisting with serving in the marina office
  • Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available
  • Provide a trolley service with assistance to and from vessel when requested
  • Prepare the marina each day ensuring leaflet carousels are stocked
  • To assist with serving fuel when required

If this sounds of interest and the following sounds like you, apply NOW!

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
  • An ability to deliver the highest standards of customer service
  • Self-motivated and able to work without supervision
  • Confident use of IT systems (minimum beginner level)
  • A practical, resourceful and common-sense approach
  • Good practical boating skills (not essential but an advantage, training will be provided)
  • Competent swimmer (essential)

MDL Marinas are an equal-opportunities employer.

How to apply:

1) Complete our Seasonal Application Form. This link will download a copy of the form to your files.

2) Submit a 3-minute video answering the following questions:

  • What attracted you to apply for the role of a Seasonal member of our team?
  • Explain a time where you have delivered or experienced exceptional customer service.
  • Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

If you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.

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