Careers at MDL

The role will include but not limited to:

• To ensure the smooth day to day running of all operations in the Marina; coordinating, allocating and monitoring the work and activities of the marina team to ensure that daily, weekly and monthly checks are carried out.
• To ensure all administrative tasks are completed in line with operational processes.
• Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• Working with the management team to compile the staff rota to include optimum site cover at weekends and peak times and to conduct daily staff briefings.
• To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
• To instill in the team an ethos of flexible working hours driven by business demand.
• To support the management, coaching and development of staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• Know how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours.
• To oversee routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
• To ensure the highest levels of customer service and experience at all times.
• To establish a good working relationship with staff, tenants and customers; which is based on trust and efficiency.
• To ensure the Marina Manager is informed of any complaints or cause for concern.

The key requirements for this role are but not limited to:

• Deliver operational process and systems in accordance with the quality management systems of the MDL Way. All laid down Marina Regulations and company procedures and policies are adhered to at all times.
• Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times. To ensure the correct PPE is worn when necessary.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To adopt a flexible attitude towards work location whilst providing the best in customer experience and site cover, driving customer focus to the forefront of your activities.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2510.

Closing Date: Thursday 3rd April 2025.

The role will include but not limited to:

• To be responsible for the administration function of the boatyard operation at Cobb’s Quay Marina; including taking all boatyard service bookings and raising all relevant invoices and credits notes raised where necessary for berth holders, visitors and commercial tenants in accordance with laid down procedures.Provide a meet and greet service to all members and visitors
• To ensure all boatyard service bookings are administered in line with the relevant process and all bookings are correctly authorised in line with lifting policy.
• To issue storage ashore and electricity invoices and update all boatyard records.
• To keep the Marina Manager informed of lifting, and storage ashore statistics at all times; to include details of current availability to use as sales aids for the marina team.
• To ensure payments are taking at the time of booking or invoices raised as appropriate and in accordance with the Companies strict debt policy.
• To ensure all relevant weekly KPI, month and year end returns are completed as required.
• To assist the Marina Manager with the auditing of all boat measuring within the marina and to maintain up to date records in accordance with the companies measuring policy.
• To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts. To produce up to date debt information and carry out debt chasing as required.
• To ensure that all customer queries are dealt with promptly and efficiently and to keep the Marina Manager informed of their progress at all times.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained ensuring the highest standard of customer service at all times.
• To ensure that the Marina Manager is aware of any concerns you may have within your scope of responsibility.
• To ensure all legal, HSE and company policies including financial are being adhered to.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2511.

Closing Date: Thursday 3rd April 2025.

Typically, casual work assigned to you will be based at Chatham Maritime Marina. There may also be the opportunity to work at one of our other sites within the region. The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CHT24/2503-6.

Closing Date: Monday 31st March 2025.

The prime tasks and responsibilities for this role are:

• To be responsible for day to day operations; to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
• To be accountable for the financial performance of your business(s) and run your marinas effectively, correctly and profitably.
• In conjunction with the site management team, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
• To ensure the day-to-day operation and overall image of the sites reflects the Company’s position as market leader.
• To ensure all legal, HSE and company policies including financial polices are being adhered to.
• To lead and oversee and be accountable for all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with marina and boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.
• To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover.
• To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
• To hold weekly staff meetings and undertake appraisals and on-going performance monitoring and management where necessary.
• To recruit staff as required ensuing the business is employing customer focused, flexible, smart and positive individuals, while also being responsible for disciplinary matters should the need arise.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To be responsible for social media and assist with creating regular newsletters.
• To assist with projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
• To formulate site budgets and pricing policy. To accurately and weekly forecast site activity and create offers to drive activity to meet your revenue targets.
• To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
• To represent the company’s interest with external suppliers or organisations to the best possible advantage.

Working Relationships:

• To liaise at all levels with customers, staff, central services and external suppliers/organisations.
• To delegate as necessary in order to fulfil the above aims and objectives.

Performance Criteria:

• To manage the business for which you are responsible effectively, correctly and profitably.
• All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
• To manage site staff to ensure they are providing the best possible customer experience.
• Customer requests and problems are acted upon immediately or arrangements made for their resolution.
• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental and other Government legislation.
• To build and develop a professional close working relationship with senior management, central services and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.

Person Specification:

• An experienced manager who has led large teams.
• To have previously operated in the leisure or marine leisure industry.
• A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
• Be results orientated and keen to make improvements to already established businesses.
• To have operated businesses with a turnover in excess of £3m.
• Have a proven track record of sales growth in either a retail or B to B environment.
• To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
• Able to provide first class customer service.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference PEN24/2506.

Closing Date: Monday 21st April 2025.

We are looking to engage several Summer Team Members across all our regions to join our friendly team providing additional support during our busiest operating months. As a Summer Team Member, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.

The role will include but not limited to:

• Welcome visitors by road and boat, greeting them with high standards of service
• Walk the marina pontoons and surrounding areas, assisting customers where needed
• Dealing with customer queries
• Answering the office telephone, greeting customers and assisting with serving in the marina office
• Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available
• Provide a trolley service with assistance to and from vessel when requested
• Prepare the marina each day ensuring leaflet carousels are stocked
• To assist with serving fuel when required

If this sounds of interest and the following sounds like you, apply NOW!

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• An ability to deliver the highest standards of customer service
• Self-motivated and able to work without supervision
• Confident use of IT systems (minimum beginner level)
• A practical, resourceful and common-sense approach
• Good practical boating skills (not essential but an advantage, training will be provided)
• Competent swimmer (essential)

MDL Marinas are an equal-opportunities employer.

How to apply:

1) Complete our Seasonal Application Form. This link will download a copy of the form to your files.

2) Submit a 3-minute video answering the following questions:

• What attracted you to apply for the role of a Seasonal member of our team?
• Explain a time where you have delivered or experienced exceptional customer service.
• Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

If you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.