Careers at MDL

The role will include but not limited to:

• To be responsible for the administration function of the marina; including all computer records and systems are maintained and all relevant invoices and credits notes raised where necessary.
• To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing agreements.
• To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
• To keep the Marina Manager always informed of berthing statistics; to include details of current berth occupancy and vacant berths to use as sales aids for the marina team.
• To be responsible for the administration of tenants, overnight berthing, lease berth service charge administration and associated sublet credits.
• To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts.
• To assist with the Petty Cash and Cheques Raised processes and to produce monthly returns where necessary.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained, ensuring the highest standard of customer service at all times.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference HMV24/2504.

Closing Date: Wednesday 27th November 2024.

The successful individual will be used to being managed on their personal KPI’s. They will manage the sales pipeline for their area and will work closely with the Marina Managers and wider staff focusing on new business and supporting the renewals process. They will also need to help drive the marinas NPS score through improved customer service while improving commercial performance.

The prime tasks and responsibilities for this role are:

• This is a sales role based at The Yacht Club in Southampton responsible for sales performance across a defined area.
• This role is responsible for the areas annual berthing sales performance working with Marina Managers and the Operations team and targeting new annual berth holders from our competitors. Including other income lines such as storage, new boatyard enquires and possible commercial sales.
• You will be expected to review and manage the sales funnel for your area, achieve sales volume and conversion KPI’s. You will be expected to brief the Marina Managers and their teams as required on the sales pipeline for their site.
• You will be responsible for updating your productivity through the Atreemo (CRM) system ensuring all KPI reporting is accurate and up to date.
• You will assist the marketing team, through the NPS scores seen for your area and help them to ensure prospecting communications relate to the sale of any of our core income lines.
• You will support the Marina Managers who have ultimate responsibility for marina berth sales.
• You will provide the Sales and Marketing Director with meaningful information about the marketplace including customer feedback and competitor analysis.
• You are expected to actively follow the MDL sales process and complete any administration in line with the MDL Operations Manual.
• You will be monitoring your own performance and actively engage with customers giving a world class service at all times.
• You will work with other departments if required to support areas such as MDL Holiday Parks, Estates, and MDL Fitness.
• You will ensure all legal, financial, competitor, HS&E and company policies are adhered to in your role.
• Any other task or responsibility that is appropriate, in the opinion of the Company, to be included in the duties of the Berth Sales Executive.

Working Relationships

• Working with the Sales & Marketing Director, Marina Managers, marina team, members and other MDL departments to achieve operational objectives, whilst complying with all company policies and procedures.
• Potential Customers, Berth holders and Tenants.

Performance Criteria

• Sales – You are responsible for your area’s sales performance. You are responsible (alongside the Marina Manager) for the marina’s adherence to the established sales process and the accuracy of key performance indicators shown below. Contacts Made – Internal and external prospecting calls/emails (30 per shift) Appointments – Marina tours booked per shift (virtual or in person) Berth Sales – average 1 per shift.
• Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
• Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
• Health & Safety and Environmental Compliance – To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS – Deliver sales and operational process and systems in accordance with the quality management systems as laid down in the Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
• Administration – To accurately and diligently manage the administration associated with your role.

MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you.

To apply, please click the ‘apply now’ button using the Post ID reference TYC24/2503.

Closing Date: Friday 29th November 2024.

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference PHM24/2501.

Closing Date: Ongoing Recruitment